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During registration, enter your EU VAT ID and it will be checked automatically against the VIES database. If your VAT ID is not yet in VIES, you can still register and upload supporting business documents from your account dashboard. Manual verification is typically completed within 1 business day.

Yes. You can register and browse as an unverified business. You can place orders, but VAT will be charged at the standard German rate of 19% until your business status is verified. Once verified, eligible EU businesses qualify for reverse charge (0% VAT).

The Fit Finder is accessible from the main navigation. Select your equipment category, choose your base model, and the tool will show you all compatible accessories and components. You can add compatible items directly to your cart from the Fit Finder.

We accept returns within 14 days of delivery for unused items in original packaging. A return authorisation number must be obtained before sending items back. Custom-configured equipment and consumables are non-returnable unless defective. Please contact us at damrau@valtumdiving.com to initiate a return.

Click "Request a Quote" on any product page or contact us directly by email or phone. Include your order requirements, delivery address, and VAT ID. We will respond with a formal quotation within 1 business day.

All invoices are issued in ZUGFeRD-compatible format (hybrid PDF/XML), compliant with EU B2B invoicing requirements. Your company name, VAT ID, and verified tax status are reflected on every invoice. Contact us if you need a corrected invoice or duplicate copy.